These terms and conditions apply to internet sales only. If purchasing from one of our shops directly, please see the terms and conditions on the back of your order confirmation.
We are in the business of selling good quality furniture that is built to last. However if there is a fault with your goods, or we have made a mistake, please notify us straight away and we will address this immediately. Products must be in their original, undamaged packaging. Items not in original packing may be charged a restocking fee of up to 25%.
Note: natural characteristics of solid wood (grain patterns, knots, variations in colouring etc.) are not considered to be faults - they are part of the unpredictable beauty of nature! Hard wax is sometimes used to even surfaces - this is also not considered a fault. It is worth mentioning that wood is hygroscopic. This means it will adapt to the moisture in its environment. The wood used for our furniture is always dried to the correct moisture levels, and the pieces are constructed to structurally withstand movement. Nevertheless changing moisture levels in the environment may result in small amounts of movement throughout the year. Please see our notes in ‘Furniture Care’ for more information.
If you wish to return an item that is not faulty please notify us within 7 days of receipt. We will be happy to refund or credit you, but unfortunately cannot pay for the return delivery costs. Items must be returned in perfect condition and in their original, undamaged packaging. We are not responsible for return postage or packages that do not reach us.
Unwrapped mattresses, bedding and assembled pieces are not returnable unless they are faulty.
Regrettably we are unable to refund bespoke or custom made pieces.
Please allow 30 days to process a refund/credit once the returned goods are received by us, and any refund will be credited to the original payment card. The address for returns is Chest of Drawers Ltd, SmartVan, Unit 15, Cranford Way, Industrial Estate, Tottenham Lane, Haringey, London, N8 9DG.
You have the right to cancel the order at any time up to the end of 7 working days after you receive your order. To exercise your right of cancellation, you must give written notice to Chest of Drawers Ltd by with appropriate details of the items ordered and delivery. Only written notice will be accepted.
If you would like to cancel after the items have been delivered to you, you will be responsible for returning them to Chest of Drawers at your own cost, in original packaging. The items must be returned to our warehouse: Chest of Drawers Ltd, SmartVan, Unit 15, Cranford Way, Industrial Estate, Tottenham Lane, Haringey, London, N8 9DG. Please see above for more details.
You must take reasonable care to ensure the items are not damaged in the meantime or in transit. Subsequent to providing written notice to Chest of Drawers Ltd that you are cancelling the order, We cannot refund items that have not been returned.
To comply with the Data Protection Act (1984) we are required to inform you that we have recorded your contact details for the sole purpose of processing your order and keeping you up to date with Chest of Drawers' news and offers. This is for internal use only. We will never sell or provide your contact details to third parties.
We have managerial and technical processes which secure and safeguard your contact and financial details. We do not store your financial details.
Registered address: RBS Accountants, Suite 16, Beaufort House, Admirals Way, London E14 9XL .